Complaints Board
Real-time omnichannel grievance routing, SLA timers, and AI resolution dispatch
To Do / New
0
In Progress
0
Escalated (Breached)
0
Done / Resolved
0
Complaints Queue
Tabular overview of customer tickets, SLA deadlines, and assignments
| Key | Channel | Subject & Complaint | Sender | Priority | Status | SLA Deadline | Assignee |
|---|
Executive Delivery Head Dashboard
SLA Compliance, Operational Bottlenecks & Strategic Recommendations
SLA Compliance Rate
98.4%
Total Ingested Grievances
0
Overdue Escalations
0
Loyalty Compensation Issued
0 pts
Agent Workload Distribution
Active Team
Complaint Categories Breakdown
Categorized by AI
Executive AI Root-Cause & Systemic Insights
Synthesizing latest complaint logs, SLA performance, and channel trends...
Identified Root-Cause Bottlenecks
Strategic Remediation Actions
ADMIN ONLY System Administration & Channel Gateway Manager
Configure real-time Telegram/Discord bot tokens, verify OAuth2 connections, and manage RBAC user roles.
TELEGRAM BOT
Connected
Long-polling active (@ccmrs_bot).
DISCORD BOT
Connected
GMAIL OAUTH2
Active
Credentials: credentials.json OK
OAuth Token: token.json OK
Authenticated User Accounts & Role Permissions Matrix
4 Active Users
| User | Assigned Role | 2FA / MFA | Allowed Permissions |
|---|
PostgreSQL Enterprise Database (AWS RDS Multi-AZ Architecture)
Connected: ccmrs_db
DATABASE HOST
localhost:5432
DATABASE NAME
ccmrs_db
SCHEMA STANDARD
PostgreSQL 15 / schema.sql
STORAGE ENGINE
Live RDBMS + JSON Cache
Live Tables in PostgreSQL Database:
Live Records from Table:
tickets
System Telemetry & Architecture Diagnostics
Production Ready (3-Tier Layered)
ARCHITECTURE
Controller-Service-Store
PRIMARY DATABASE
PostgreSQL (ccmrs_db)
SLA BACKGROUND POLLER
Active (Every 20s)
LLM INTELLIGENCE
Gemini 1.5 Flash + Contextual NLP